A patient can have the best doctor in the world, but if they cannot get an appointment when they need it, that doctor does them little good. It is this rather simple fact that illustrates why patient access is so important. We all know that there is a bit of a provider shortage in the health care industry today and that this, combined with a greater number of insured patients looking for care, has providers’ schedules jam-packed. This means that we must look for other ways to overcome these challenges in order to provide adequate access, allow for convenient scheduling for patients, and to improve communication with our patient population.
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