68% of patients with payments of $500 or less did not pay off the full balance

Most patients’ average annual deductibles have increased dramatically over the last 5 years. Patients now share a greater portion of their medical costs through co-pays and coinsurance. During the 2016 open enrollment period, CMS reported 12.7 million consumers in the health insurance exchange program selected a high-deductible plan.

Healthcare organizations are starting to acknowledge that patients collections are one of their largest revenue cycle challenges. It costs 4 times as much to collect from a patient as it does from an insurance company. Existing strategies and tool sets are not performing. CueSquared MobilePay™ changes the expectations of patient billing by accessing patients where they live – on their mobile phones.

CueSquared MobilePay™ is your Solution

CueSquared MobilePay™ augments existing self-pay collection strategies by transforming patient statement data, readily available in all practice management systems, into actionable SMS text-based statements. Patients make payments within hours of receiving MobilePay™ notifications to accelerate cash, reduce costs to collect and provide the consumer experience patients have come to expect and receive in other aspect of their lives.

There is no application to download and no portal to log into; patient simply and securely receives text statements and makes payments. MobilePay™ is HIPAA, PCI and TCPA compliant; data security is maintained through encryption and tokenized financial transactions.

Accelerate Payments

Receive payments within hours of sending the first text notification.

Increase Patient Revenue

Reduce outstanding balances by providing a convenient way to pay

Reduce Collection Costs

Collecting payments more quickly means less statements to mail, less calls to collect, and less reliance on collection agencies

Accelerate Payments

Slow collection of patient payments is one of the biggest challenges facing medical practices today, with patients becoming increasingly more responsible for their own healthcare costs. While inability to pay is sometimes the issue, often it’s as simple as patients forgetting to pay because they aren’t able to do so conveniently. Meeting patients where they are by texting them their statement and providing a simple, efficient way to pay can get that needed revenue into your practice much quicker than before. Up to 40% of patient payments are received within 24 hours of the first notification, with up to 85% being received within six days of notification.

Increase Patient Revenue

Revenue is essential to any business, and medical practices are no exception. With patients now bearing more of the responsibility for their healthcare costs than ever before, that can create challenges for practices when it comes to getting paid. With CUE 2 Mobile Pay, our customers have measured increases in patient revenue received of up to 32%. That makes a big difference to keeping your practice’s bottom line healthy.

Reduce Collection Costs

The longer a debt is outstanding, the more it costs. Between paper statements to be mailed, staff time on the phone trying to collect, and ultimately needing to pay a collections agency, unpaid patient balances can cost your practice a lot of money. With CUE 2 your practice can cut those collection costs in half by reducing the number of statements to be printed and mailed, spending less time making collections calls, and reducing the need for collections agencies, allowing you to keep more of the revenue you receive.

Integrated Solutions